Terms of Service

 

These Terms of Service apply to all services provided by Selonalti (hereinafter referred to as “we”) in our online store. Please read the following carefully before using the website.

1. Introduction and Scope

These terms define the rules that users must follow when accessing the website, browsing, placing orders, and using related services.
They apply to all online activities, including browsing products, shopping, making payments, after-sales service, order processing, and interacting with the website.
By accessing and using this website, users agree to comply with these terms.

2. User Accounts and Responsibilities

• Users must ensure that the personal information provided is accurate and complete, and they must securely keep their account credentials.
• Users are responsible for all activities under their account, including order submission, payments, and information entry.
• We strive to maintain stable website operation but cannot guarantee against service interruptions due to maintenance, technical failures, or uncontrollable events.
• We are not responsible for losses caused by user errors, incorrect information, or unauthorized account use.

3. Products, Stock, and Price Updates

• We make every effort to ensure that product descriptions, images, specifications, and stock information on the website are accurate.
• Product availability may change at any time, and actual confirmation will be provided in the shipping notification.
• We reserve the right to update prices before order confirmation; prices of confirmed orders remain unchanged.
• All order information is subject to the final payment page and confirmation emails.

4. Orders and Payments

• Before confirming an order, users should check the address, quantity, and product details.
• Once confirmed, orders enter the processing stage. For modifications or cancellations, please refer to the “Order Cancellation Policy” and contact us promptly.
• Accepted payment methods include: American Express, Diners Club, Discover, JCB, Mastercard, and VISA.
• Once payment is successful, the order is considered officially submitted, and we will process the order.
• All orders are online sales; no offline transactions are available.

5. Shipping Policy

• Delivery is available throughout Australia only.
• Orders ≥ AUD 140: free shipping; orders < AUD 140: a flat shipping fee of AUD 5.99 applies.
• Orders processed before 17:00 (CET) will be handled the same day; orders after this time or on holidays will be processed on the next working day.
• Processing time: 1–3 business days.
• Estimated delivery time: 6–8 business days.
• Shipping carriers: Australia Post, StarTrack, DHL Express.
• Orders can be tracked on the website’s “Order Tracking” page using your email or phone number and order number.

For more shipping details, please refer to our Shipping Policy.

6. Order Cancellation Policy

• Orders placed within 48 hours and not yet shipped can be directly canceled.
• Orders exceeding 48 hours or already shipped cannot be directly canceled; refunds can be requested after delivery through the return process.
• Cancellation requests must be submitted via email or phone with order number and payment proof.
• We will notify you of the cancellation result and arrange a refund once approved.
• Refunds will be returned to the original payment method (American Express, Diners Club, Discover, JCB, Mastercard, VISA) and are expected to arrive within 10–15 business days.
• Orders that have already been shipped cannot be canceled and must follow the return process.

For more details, please refer to the full Order Cancellation Policy.

7. Return and Exchange Policy

• Returns or exchanges can be requested within 30 days after delivery.
• Acceptable reasons: product appearance issues, quality problems, odor, severe color differences, incorrect items, or no reason (where applicable).
• Requests must include the order number, payment proof, and relevant photos/videos, submitted via email or phone.
• Once approved, we will provide a return address. Users must securely package the product, accessories, materials, and included return label.
• After receiving the returned product, we will inspect it. If approved, replacement items will be shipped within 1–3 business days, and refunds will be processed within 10–15 business days.
• Shipping costs for product-related issues are borne by us; shipping costs for no-reason returns are borne by the user.

For more information, please refer to the Return and Exchange Policy.

8. Privacy and Data Protection

• We handle user information collection, use, and storage transparently.
• Data is collected to fulfill orders, send newsletters, comply with legal obligations, improve user experience, and prevent fraud.
• Users have the right to access, correct, delete personal information, and can withdraw consent or restrict processing at any time.

For details, please refer to the Privacy Policy.

9. Intellectual Property

• Website content, including text, images, graphics, and page structure, is owned by us or used with authorization.
• Copying, distributing, modifying, or using such content without permission is prohibited.

10. Limitation of Liability

• We strive to maintain the website’s security, updates, and functionality, but we are not responsible for service interruptions, technical changes, delays, or other uncontrollable events.
• We are not responsible for losses caused by user errors or misuse of services.

11. Modifications to Terms of Service

• We may update or modify these terms as needed. Updates will be announced on the website.
• Continued use of our services indicates acceptance of the updated terms.

12. Contact Information

For assistance or inquiries, please contact us at:

Contact Address: 12803 NORTHBOROUGH DR AP T612, HOUSTON, TX 77067, United States
Customer Service Phone: +1 (412) 535-9194
Customer Service Email: hello@selonalti.com
Online Hours: Monday to Friday, 10:00 to 17:00 (Australia/Sydney, AEST/AEDT)