FAQ
How can I check my order status?
- You can visit the “Order Tracking” page on the website and enter your email or phone number along with your order number to view order processing and shipping status.
Can I modify or cancel my order?
- Orders not yet shipped can be canceled within 48 hours of placing.
- Orders that have already been shipped cannot be canceled; please request a refund after delivery via the return process.
- For more details, please refer to the Order Cancellation Policy.
What should I do if payment fails?
- Please check that your card information is correct and that there are sufficient funds.
- If payment still fails, contact our customer service for assistance.
How do I return or exchange a product?
- Returns or exchanges can be requested within 30 days after delivery.
- For detailed procedures, please refer to the Return and Exchange Policy.
How long does shipping take?
- Processing time: 1–3 business days. Estimated delivery: 6–8 business days.
- For more shipping details, please refer to the Shipping Policy.
How long does it take to get a refund?
- Eligible refunds will be returned to the original payment method within 10–15 business days.
- For payments made via American Express, Diners Club, Discover, JCB, Mastercard, or VISA, the actual arrival time may vary slightly depending on the bank.
How can I contact customer service?
Contact details:
Contact Address: 12803 NORTHBOROUGH DR AP T612, HOUSTON, TX 77067, United States
Customer Service Phone: +1 (412) 535-9194
Customer Service Email: hello@selonalti.com
Online Hours: Monday to Friday, 10:00 to 17:00 (Australia/Sydney, AEST/AEDT)